The Scarcity Paradox: What Hermès Can Learn From Ferrari
Can a business grow so successfully that it begins to weaken the very thing that made it valuable? That is the question raised by the recent UBS downgrade of luxury brand Hermès.
UBS has raised concerns that the increasing availability of Hermès products, particularly non-quota handbags, could gradually weaken the scarcity that has helped support the company's extraordinary desirability and pricing power.
But this isn't simply a story about luxury handbags. It's a business strategy story and we've seen the pattern before.
When Scarcity Creates Value
Most businesses are encouraged to grow. Increase production. Reach more customers. Expand distribution. Generate more revenue. Normally, that makes perfect sense.
But what happens when scarcity itself forms part of the value proposition?
Ferrari faced a similar challenge.
For decades, deliberately restricting supply was an important part of Ferrari's strategy. Yet the company has substantially increased the number of cars it produces while continuing to protect the exclusivity surrounding the brand.
It has done this through different models, limited editions, waiting lists, personalisation and carefully controlled access to some of its most desirable vehicles.
The important lesson is that scarcity doesn't necessarily mean producing very little. It can mean controlling access and protecting perceived value.
Could Hermès Follow the Same Pattern?
That brings us back to Hermès. If greater availability allows more customers to enter the Hermès ecosystem while products such as the Birkin and Kelly remain genuinely difficult to obtain, the company may be able to grow without destroying its exclusivity.
But if greater availability changes customer perception and Hermès begins to feel less special, the economics of the business could change too.
That is what makes the UBS downgrade interesting. It isn't simply about whether Hermès sells more handbags. It's about the connection between production, scarcity, customer perception, pricing power and ultimately company valuation.
Newton's Law of Connectivity: Nothing happens in isolation.
An operational decision to increase production can create a ripple throughout a business:
Production → Availability → Scarcity → Customer Perception → Desirability → Pricing Power → Profitability → Investor Expectations → Valuation
What begins on the production floor can eventually influence what investors are prepared to pay for the company. And that lesson applies far beyond Hermès and Ferrari.
Before scaling any business, we need to understand what customers actually value about it. Because growth is only beneficial if we protect the thing that created the demand in the first place.
How Do You Grow Without Becoming Ordinary?
In my latest Business & Wealth Strategy article, The Scarcity Paradox: What Hermès Can Learn From Ferrari, I explore the Hermès downgrade alongside Ferrari's historical approach to scarcity.
I also share a personal experience from taking part with my husband Ron in the Guinness World Record Ferrari gathering at Silverstone an event that demonstrated something interesting about exclusivity, scale and the power of the customer experience.
Sometimes the biggest challenge facing a successful business isn't finding more customers.
It's growing without destroying the reason those customers wanted you in the first place.

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